Branch Manager

BRANCH MANAGER

ROLE PROFILE

We are seeking an experienced and results-driven Supermarket Manager to lead the day-to-day operations of a modern retail supermarket. The ideal candidate will be a strong leader with deep experience in multi-department retail environments, including perishables, health & wellness, and food service.

This is a high-responsibility role requiring strategic thinking, operational discipline, excellent people management, and commercial acumen to drive growth and ensure customer satisfaction.

KEY RESPONSIBILITIES

1. Store Operations & Customer Experience

• Oversee the daily operations of the supermarket, ensuring smooth coordination across departments (grocery, fresh produce, deli, bakery, butchery, pharmacy, household, etc.).
• Ensure cleanliness, safety, and functionality of the store environment at all times.
• Implement Standard Operating Procedures (SOPs) for all departments and enforce compliance.
• Ensure optimal merchandising, shelf arrangement, and accurate pricing and labeling.
• Coordinate store layout for maximum product visibility and customer convenience.
• Monitor customer service standards across all sections and handle escalated concerns professionally.

2. Pharmacy Integration Oversight

• Collaborate with the in-house pharmacist to ensure compliance with regulatory and licensing requirements.
• Monitor integration between pharmacy sales and overall store targets.
• Support customer service excellence in the pharmacy section without interfering in clinical decisions.
• Ensure sensitive items like prescription drugs are handled with compliance and accountability.

3. Deli & Food Service Oversight

• Supervise the deli/kitchen team on food preparation, hygiene standards, and portion control.
• Ensure adherence to food safety guidelines, preparation schedules, and stock freshness.
• Track wastage levels and implement cost controls.
• Plan promotions or meal combos to drive footfall to the deli.

4. Staff Management

• Supervise and coordinate all store staff including cashiers, section supervisors, floor attendants, storekeepers, deli staff, and security.
• Recruit, train, and develop store personnel to deliver high performance.
• Schedule shifts, manage overtime, and ensure adequate staffing levels.
• Lead regular team meetings, assign responsibilities, and provide ongoing coaching.

5. Stock Control & Inventory Management

• Coordinate with procurement to ensure proper stock levels based on sales trends and customer demand.
• Oversee stock receiving, reconciliation, and storage, ensuring FIFO (First-In-First-Out) practices.
• Monitor expiries, damages, and shrinkage across all departments.
• Approve returns, manage supplier relationships, and ensure timely replenishment.
• Work closely with the finance/accounts team to reconcile stock with sales data.

6. Sales, Profitability & Reporting

• Analyze daily, weekly, and monthly sales reports to track performance against targets.
• Identify slow-moving items, fast sellers, and stockouts for informed decision-making.
• Implement in-store marketing campaigns, loyalty programs, and bundle offers.
• Monitor profit margins by department, control operational costs, and drive sales growth.
• Prepare and present operational and financial reports to senior management.

QUALIFICATIONS

• Bachelor’s degree or diploma in Business Administration, Retail Management, Supply Chain, or related field.
• Minimum 5 years' experience managing a modern supermarket, preferably with exposure to a pharmacy or food service/deli environment.
• Demonstrated success in team leadership, sales growth, and inventory control.
• Knowledge of retail compliance (KEBS, MoH, Public Health, etc.).
• Proficient in using POS systems and inventory management tools.
• Experience in working with structured reporting, budgets, and KPIs.

Core Competencies

• Strong leadership and people management skills
• Commercial mindset and customer-first orientation
• Excellent communication and interpersonal abilities
• Strong organizational and problem-solving skills
• Integrity, attention to detail, and accountability
• Ability to multitask in a fast-paced environment
• Familiarity with retail food safety and pharmacy regulations is a plus