Customer Service Executive

CUSTOMER SERVICE EXECUTIVE

Our client is looking for a Customer Service Executive will be responsible for handling customer inquiries, supporting sales activities, and ensuring a positive customer experience.

RESPONSIBILITIES

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Any other responsibilities assigned by management

QUALIFICATIONS

• Bachelor’s Degree in Customer Service, Business Administration, Marketing, Communication, or a related field.
• Good verbal and written communication skills.
• Customer-focused attitude with strong problem-solving skills.
• Basic computer skills and ability to use customer management systems.
• Ability to work under pressure and handle multiple tasks.
• Sales-oriented mindset with willingness to meet targets.
• Professionalism, reliability, and a positive attitude.