Operations Coordinator

OPERATIONS COORDINATOR (Admin, Accounts & HR Support)

Location: Nairobi, Kenya
Salary: KES 50,000 – 70,000 (net)
Employment Type: Full-time

Our client, a reputable professional training and development organization is seeking an Operations Coordinator to support day-to-day operations, accounts functions, and HR administration. The ideal candidate is organized, analytical, and able to work cross-functionally with trainers, clients, outsourced HR partners, and the accounting team.

Role Purpose

To ensure smooth operational delivery, support financial tracking, and coordinate HR administration. The role requires a strong blend of administration, accounting support, and data analytics to drive operational efficiency and inform management decisions.

Key Responsibilities

1. Operations & Administration

• Coordinate scheduling, logistics, and participant management for training programs
• Maintain attendance records, training materials, and participant feedback
• Ensure smooth communication between trainers, clients, and internal teams
• Prepare operational reports and maintain accurate documentation

2. Accounts Support

• Liaise with outsourced accountants for invoicing, reconciliations, and collections
• Reconcile expenses, petty cash, and program-related financials
• Track program budgets and prepare operational financial summaries
• Provide financial insights to management using data analysis

3. HR Support

• Coordinate staff administration with outsourced HR partners
• Maintain HR files, onboarding documentation, leave records, and compliance documents
• Support internal HR processes and staff engagement activities

4. Data & Analytics

• Generate dashboards and reports across operations, HR, and finance
• Use analytics to identify trends and operational inefficiencies
• Provide actionable insights to support program quality and growth

Qualifications & Skills

• Bachelor’s degree in Accounting, Business Administration, or related field
• CPA/ACCA qualification (added advantage)
• Strong business analytics and Excel skills (Pivot Tables, dashboards, analysis)
• Minimum 2 years’ experience in operations, accounts, or administrative roles
• Experience in HR administration is an added advantage
• Excellent communication and organizational skills

Personal Attributes

• Highly organized, detail-oriented, and reliable
• Strong multitasking ability and time management
• Professional, client-focused, and solutions-oriented
• Proactive, analytical, and able to support decision-making