Customer Experience Executive

POSITION SUMMARY

The Customer Experience Executive (CX) is responsible for managing customer purchases and ensuring smooth transactions on the shop floor and at the checkout counter. This role requires attention to detail, accuracy in handling stocks & payments, and a friendly approach when assisting shoppers.

KEY RESPONSIBILITIES

• Greet customers warmly and assist with purchases.
• Operate the Point of Sale (POS) system and handle cash, credit, and mobile payments.
• Accurately scan and bag items while maintaining efficiency.
• Issue receipts, refunds, and exchanges as per store policy.
• Maintain a clean and organized work stations.
• Answer customer inquiries and resolve minor complaints professionally.
• Assist in stocking and organizing shelves when needed.
• Follow all company policies regarding cash handling and security.

QUALIFICATIONS

• Minimum Diploma in Business, marketing or related Field
• Previous experience in retail or customer service is a plus but not required.
• Strong numerical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle transactions efficiently in a fast-paced environment.
• Trustworthy, reliable, and punctual.
• Basic knowledge of POS (Point of Sale) systems is an advantage.V