Protection Officer

POSITION OVERVIEW

We are seeking a friendly, alert, and dependable Protection Officer to help create a safe, welcoming, and orderly environment for our customers and staff. This role goes beyond traditional security—it's about offering a helping hand to shoppers, ensuring vehicle and property safety, and maintaining a secure atmosphere at our retail supermarket and pharmacy outlet.

JOB RESPONSIBILITIES

• Welcome customers and offer assistance with parking and directions
• Monitor store premises to ensure the safety of vehicles, customers, and employees
• Provide a visible and reassuring presence at the entrance and throughout the store
• Help prevent loss or theft through proactive observation and customer engagement
• Respond calmly and effectively to emergencies, disturbances, or safety issues
• Monitor security systems such as CCTV where applicable
• Maintain accurate incident and activity logs
• Support enforcement of store policies in a respectful and customer-friendly manner
• Coordinate with management and emergency services when needed

QUALIFICATIONS

• Previous experience in security, customer service, or protection services preferred
• A friendly and approachable personality
• Excellent communication and interpersonal skills
• Physically fit and able to stand or move for extended periods
• Ability to remain calm and professional under pressure
• Basic report writing and record-keeping skills
• A valid security certification/license is an added advantage