Restaurant Superviosr

Our client a group of clubs and rstuarants is looking for Restaurant Suprvisors to join their team.

A Restaurant Supervisor plays a crucial role in the day-to-day operations of a restaurant, ensuring that the establishment runs smoothly and that guests receive excellent service. 

Job Description:

• Oversee and coordinate the work of restaurant staff, including servers, hosts/hostesses, and kitchen staff.
• Provide guidance, training, and support to maintain high levels of service and customer satisfaction.
• Ensure exceptional customer service by interacting with guests, addressing concerns, and ensuring a positive dining experience.
• Handle escalated customer issues and find effective resolutions.
• Create and manage staff schedules, ensuring adequate coverage during peak hours.
• Monitor employee attendance, punctuality, and performance.
• Oversee the ordering of food and supplies to maintain optimal inventory levels.
• Monitor and control food costs and waste.
• Train new staff members on restaurant policies, procedures, and service standards.
• Provide ongoing training to enhance staff skills and performance.
• Have a thorough understanding of the menu, including ingredients and preparation methods.
• Assist and guide staff in explaining menu items to guests.
• Conduct regular meetings to discuss updates, goals, and areas for improvement.
• Encourage upselling and suggestive selling techniques to maximize revenue.
• Implement promotions and upselling strategies.
• Ensure compliance with health and safety regulations, food safety standards, and restaurant policies.
• Conduct regular safety meetings and drills.

Qualifications:

• Atleast 2 years experience in a similar role
• Diploma in Hospitality Management will be an added advantage
• Previous supervisory or management experience in the restaurant industry is often required.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Familiarity with restaurant POS systems and basic computer skills.